“I just wanted to thank you and to tell you my feelings on your product and service…WOW!!!
“After the episode I had with Thermal Seal I had actually decided to forget a new fence. I am so glad that I changed my mind. After seeing your listing on Angie’s List and checking with the BBB, I thought a phone call couldn’t hurt. From that very first call it was one pleasant experience after another. I had said I wanted “no pressure” and “no 2 hour sales pitch”. Was directed to your web site where I could browse your products and make my own decision. I have never regretted that first call.
“When I was told you would be out to take a look and give me an estimate only, I was skeptical. But then you came to my house and standing in my back yard we discussed the best way to accomplish what wanted. You took some measurements promised to send me an estimate and left all in less than ½ an hour. I was stunned. When the materials came in your brother John called to schedule a time to begin the job. What a hard worker he is, I got tired just watching him.
“I had hoped for a good job but what I actually get was a beautiful, professional job with quality products at less than half the price quoted me by Thermal Seal. I just love my new vinyl fence and I tell anyone who will listen what a wonderful experience I had with your company. I have added Yoder’s to my list of company’s I would do repeat business with.
Again, Thank you and please extend my thanks to Martha, John and John’s helper.”
“I want to personally thank you for the beautiful fencing that was donated to our Historic Community known as the American Addition and to the Garden. It is so beautiful and we have had many compliments. 9/20/2006 United Way had Cure Day and over 60 volunteers came to the Garden along with Huntington Bank and you should see it now. We love you and God bless.”
“While cleaning off my desk, I found my notes on the call your representative made to my home on or about October 4, 2006, for the work on my front porch. Uncharacteristically of me, I did not write down the name of the gentleman, but I recall that we had a good conversation about common homeschooling interests. I realized that I had not written a note to thank him or your company for his time and attention.
“My husband did elect to go another way even though I wanted your product and wish to have you do the work. C’est la vie. I thought that you should know, however, that your illuminating questions and drawing WERE the ‘gold standard’ by which I judged all the other contractors. Thank you, though, for your time.”
“We are very glad to inform you of this highly complimentary letter from one of your consumers. It was very refreshing to receive it since about 99% of our mail deals with complaints on companies. Thank you so much for the favorable experience given to this consumer.”
BBB Summary: Consumer wrote to state what an excellent service the company provided. It is stated by the consumer that from the time of the estimate until the completion, they received nothing but professional and courteous service. She further states the fence looks great and they could not be more happier with the finished product.
“We wanted to thank you, your brother, and the installation crew for the good job you did last week on installing 100′ of 6′ vinyl fence down the east side of our property. We are very pleased with the finished job, and several of our neighbors have complimented your work, also.
“Everything went well, from the planning and the estimate, to the installation. The work was done on time and within budget. We had received four other estimates. We made the right choice with Yoders, and would be pleased to recommend your company.”
“I just wanted to take a moment to let you know how pleased we are with our new fence. We’ve had it for a week now, and couldn’t be happier. With two small children (ages 1 and 3 ½), we found it necessary to have our back yard enclosed so that as our children get older, we can feel comfortable knowing they are safe playing in the back yard, without having to worry about them running out front towards the street. When we first started looking at different options for fencing, we knew vinyl was our preference as it was most attractive to is, but was afraid the cost would be out of reach for us. We considered having our fence installed by a home improvement store. It wasn’t until we received an estimate from you that we realized that the fencing sold at home improvements stores is made of recycled vinyl. We were pleased to find out that you use pure vinyl fence, which will be stronger and stay looking great for years to come.
“We knew pretty quickly that Yoder’s would offer great customer service, even before you sent us the estimate! The morning that we were scheduled to have you come over to give us the estimate, I came in to work to hear a voice mail stating that something had come up and you would need to re-schedule the appointment. I got on the phone to call my husband to let him know you would not be coming, and when he answered, He told me you were already there! Since you weren’t able to reach us by phone, you made special effort to rearrange your schedule and kept your commitment to come give the estimate when promised. I can’t tell you how much that meant to us, knowing you valued our time and would keep your word to customers you didn’t even have yet.
“The week our fence was to be installed, temperatures were at near record highs, in the 90’s with heat index from 100-105 degrees. Your team came to our house ready to install our fence, and worked extremely hard, despite the unbearable heat. They were all very kind and courteous, and at no time ever have an ill attitude while they were there. We offered for them to come in and take breaks in order to get some relief from the heat, and the few times they did come in to our home for a restroom break, they were very clean and quiet. We didn’t even know they were in there!
At the end of the work day, they would make sure all debris was picked up in the yard, leaving no trace of trash. Certainly, after working that long and hard in the scorching heat, they must have felt like dragging themselves to the truck, driving home as fast as they could to collapse in the comfort of the air-conditioned house, but instead took the time to pick up any trash left in our yard. They worked diligently to get the job completed on time and make sure it was done right, taking extra effort to ensure the utility lines were not interfered with. All of the gentlemen working on our fence were excellent, and you should be very proud of your staff.
“Our fence was finished and looked great. That evening, our doorbell rang, and there you were, wanting to make sure we were satisfied with the job and that everything was done well. It was so kind of you to take the time to stop by just to make sure we were happy with the product and installation. As we quickly let you know, and will surely let others know, we are very, very pleased with our new fence. Thank you so much for a wonderful product and the hard work your team did for us.”
“Thank you! People like you make this a wonderful world!
“I’m so proud of my fencing & my clothes line and the great job all of the people who had a part in making my life a lot better. I had a lot of comments on the beautiful fence.”
“I felt compelled to send a letter of thanks for a job well done on the recent installation of aluminum fencing around our swimming pool. As you remember, I was quite upset from a previous experience with a so called fencing company and somewhat reluctant to trust anyone’s recommendation and ability to deliver promised materials and installation as contracted and on time.
“However, after our meeting, I felt somewhat better about the process. Every item promised including time of delivery and materials was met. The crew performing the installation did a most professional job and my pool area looks like it could appear in a magazine.
“Dan, I am pleased to say you and your company delivers as promised and should be complemented for the ethical way in which your product was presented and installed. I could not be happier and would recommend your organization to any prospective clients. Please feel free to have anyone contact me if they wish to discuss further.”
“I want you, Dan and John to know how pleased we are with our new aluminum fence. Charlotte and I and the neighbors on both sides agree that the fence is very attractive and the work to put it in was done quickly and with a minimum of disruption.
“John and his crew worked very hard, both taking out the old fence and putting in the new, their work was well done and their clean up afterward was great. If I can provide references to your prospective future customers, please let me know.”
“Just wanted to say thank you for our beautiful fence. Everyone who sees it asks ‘Who did your fence? It’s impressive!’
Thank you for your hard work & expertise. We know it was a challenging job and your group mastered it. May your contracts be many and your hard digs be few!”
“Just wanted to say thank you for your professionalism & quality of your company, It’s products, and the personnel with whom we dealt. Though we encountered a couple of “snags” along the way, we were always impressed with the handling just the same. My husband and I are very satisfied with the fence and will not hesitate to recommend Yoders to others. Thanks again for everything.”